She was able to determine what model I had because there is no model number anywhere on the thing. Excessive twisting and prying at a stuck key could take a situation from bad to worse: You might end up breaking the key in half inside the lock. Many door knob and lockset problems can be corrected before they become so serious that the lockset does not work at all. It's a schlage dead latch. However, I can not fully insert the smartkey in order to rekey the lock. After enough use, you might find that your door lock has begun to "stick," making it difficult to put in, turn or pull out your key. (Don’t […] Kwikset latch stuck - help?! The deadbolt latch works fine when operated by hand. A sticking door latch might require some lubrication, or it might be jamming against the strike plate on the door jamb. Many people put up with the aggravation of a sticking door lock for years. You can repair the Kwikset lock cylinder by re-keying the cylinder. If the latch still fails to open, you’ll need to move into destroying the mechanism. I’ll outline the most common symptoms folks experience when using locks: My lock is 10ft from my hub I can lock/unlock using my mobile app but my codes aren’t being programmed Some of my codes are being programmed while others aren’t My codes are being programmed but I’m not … The latch bold was sticking on my front door. Having a lock that does not operate correctly is frustrating as well as potentially dangerous. Absolutely right JD. Also, as I said the key hole is stuck in the horizontal position, which also happens to be the smartkey rekeying position. Ironically, by cleaning and oiling them, you can fix most locks in a matter of minutes. How to Replace a Deadbolt That's Stuck in the Frame. I have a replacement but can't figure out how to retract the broken latch, open the door and replace it. Hi. Method 3: Turn Up the Heat. First, clean the keyhole with a penetrating lubricant like WD-40. After a little time on hold I got through to customer service. You should first test the door latch to ensure the latch is sticking inside the door and not due to a misaligned strike plate. I called the company after fiddling with it. On Kwikset locks, this will look like two small teeth that the cylinder pressed back. If the latch is stiff or otherwise, you can also try to spray the mechanism with a lubricant such as the WD40. Although it can cause some inconvenience, a key stuck in a deadbolt lock mechanism is not that difficult to fix. Something had clearly gone wrong with the latch itself. I took off the door knobs on both sides and then tried to turn the slide extension with a screw driver in order to unlock the door; the slide extension moves, but nothing else happens. A deadbolt lock is an essential part of any home security plan. I have removed the stem assembly but can not get the latch to retract so i can open the door. How to Fix a Key Captured in a Deadbolt Lock. Turn the knob to … Braking the Latch How to Fix a Sticky Lock. Most issue with Kwikset door lock cylinders involve the pins that react with the key. I'm not sure what that means. Fixing a few stubborn locks might involve disassembling, cleaning, and then reassembling the lock. by pcorps » Sun Jun 12, 2005 1:18 pm . My back is closed and I can't open it because the door lock isn't working. The deadbolt is much stronger than a doorknob latch… This question is the number 1 question we get from users in many different forms. My kwikset door latch is stuck with the door closed. When the pins wear down, your key begins to not work with the lock. Expert advice on how to repair common problems with door knob locks and deadbolts, such as stuck or frozen door locks, latches that don’t latch, and keys broken off in door locks. I tried putting wd-40 on the keyhole to no avail. Kwikset door lock cylinders involve the pins that react with the door lock is kwikset latch stuck part... 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